Senior Delivery Manager

We are looking for a dynamic and professional colleague who is capable of balancing between being the customer’s representative internally in [xxxxx] while also being [xxxxx]’s representative externally.

As a Delivery Manager, you will be responsible for one or more Public Customers based in Copenhagen area, and together with your customer team you will make a mark ensuring successful deliveries, combined with high customer satisfaction.

Your responsibilities

Through close dialogue and visibility, you ensure that your team provides high quality deliverables. Ultimately, the goal is to continue creating and guaranteeing an effective cooperation.

The job includes plenty of day-to-day tasks, where you will be involved in establishing the strategy for the engagement, and together with your team, lead the direction and journey for the implementation of the business plans and goals.

Your primary responsibilities will be to:

• Maintain a high satisfaction level from both the customer and internally in the customer team
• Handle relations as the customer's point of contact
• Manage the expansion of the cooperation and business with the customer
• Ensure improvements by customer focused services and deliveries
• Report, ensure invoicing and follow up on finances
• Ensure contract compliance and SLA performance as well as profit performance and forecasting
• Development of client engagements and onboarding of new clients
• Handle minor project mangemant task on behalf of the clients
• Participate in bids

You will join Custom Application Development

You will be part of a team with top professional colleagues who develop and maintain complex systems for our public clients, with whom we have long-term agreements. This gives you the opportunity to develop the systems over a longer period of time based on a deep understanding of the customers business needs.

The Delivery Manager position paves the possible way for a number of future career paths, depending on individual performance and aspirations.

Your qualifications and experience

You have a relevant higher education and at least 6 years of experience from a similar role, or as a Project Manager or a Consultant.

You have a good overview and understanding of IT operations, development, methods and preferable you have experience working with ITIL, Prince2 and Scrum.

You possess an outstanding ability to manage customer relations, negotiate, build, motivate. You communicate well with all levels of an organization. You stand your ground and are not afraid to challenge the status quo.

You are a team player who sees the bigger picture and can finish tasks and create results. You are assertive, persistent, have a well-developed humor and do your outmost to contribute to the great atmosphere in the office.

As you will be handling Danich public sector clients it is a must that are able to communicate clearly in Danish.

[xxxxx] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates are encouraged to apply for the given job regardless of their gender, age, religious beliefs, sexual orientation, national and social origin, political opinion, disability, race, skin color, and ethnic origin.