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Customer Solutions Architects

Job i København

We are looking for Customer Solutions Architects in Copenhagen (Soeborg) who are focused on creating good relations with our customers in dedicated customer segments.

Your responsibilities
You have a good understanding of our customers’ business needs and overall IT landscape and you are responsible for the technical parts in the contract covering the infrastructure area. You will work closely together with our specialists to ensure that all contractual obligations are met.

You are the customer’s trusted advisor and their primary contact when it comes to technical inquiries - in close cooperation with our Delivery Management and the rest of the team.

You are also responsible for the analysis, reporting and presentation of the Availability and Capacity area as agreed with the customer.

Your work assignments include:

  • Customer advice and recommendations on services and technologies in order to support the customer business and generate add-on sales
  • Consult/review the design of customer solutions
  • Overall understanding of the customer IT infrastructure as well as the NNIT service portfolio and reference architecture
  • Support Operations with customer specific knowledge
  • Actively support solving of operational challenges in the customer environment
  • Support Problem Managers in problem solving from a customer holistic perspective
  • Ensure an...