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IT Support Engineer (2nd level support)

Job i Nordsjælland

NNE’s Customer Service department provides support to Automation and Manufacturing IT solutions for pharma and biotech industries.

We are looking for a IT Support Engineer to strengthen our Service Desk and on-site support. You will join a team of approx. 20-25 skilled and dedicated colleagues in our Customer Service department, providing support and engineering services to a wide range of customers, using the ITIL framework as basis for our work and procedures.

Primary Duties and Responsibilities: Within NNE Customer Service you will be part of the Service Delivery Team with 12 dedicated Service Engineers. As an IT Support Engineer, you will - together with the rest of the support team – translate business and process knowledge into 1st class customer support.

Your main tasks

  • Support IT systems (POInT and NNE LMES) in manufacturing environments
  • Document gained knowledge (KCS)
  • Develop new and improve existing processes
  • Plan and coordinate your own tasks
  • Provide high quality and best possible service to ensure Customer satisfaction

Required Qualifications: At NNE, we care about who you are – People is our product. We will teach what you don’t know - the most important thing is your experience and your personal profile.

As a person you

  • Have empathy, a personal drive and a positive mi...