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Service Designer, Digital Development

Job i København

Service design for digital experiences, online and in store.
This role is part of the Digital & Consumer Technology Team who are responsible for all of Pandora’s websites globally as well as Retail Digital experiences for both Customers and Sales Advisors.

The Service Designer is critical to ensuring that what seems to some as “complex” is revealed to simply be a series of interconnected systems and processes, people and technology. Adept at design thinking (eg JTBD; storytelling; inside-out/outside-in; etc) this role requires exceptional communication skills and collaborative working. A balance of strategic and pragmatic thinking is essential.

In all of your interactions, you’ll advocate for what users want, need, and expect as well as understand the business and market context within which Pandora and our Customers and Colleagues exist within.

You will need to build and articulate a rich view of the customer and colleague through research and analysis, creating artefacts from Experience Maps, Target Audience and SWOT analysis, Service Blueprints etc. A typical set of tasks in this role, includes:

  • Plan and conduct Quantitive and Qualitative Research using a wide range of research methodologies such as through surveys, Ethnographic, interview or data analytics.
  • Ensure collaboration between Colleagues, customers, Product Teams (Product Managers, designers, engineers), and delivery teams ...