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ITSM System Administrator

Job i København

ITSM System Administrator

We are looking for the Advanced or Senior ITSM Tool Administrator, specializing in the foundation data configuration for IT Service Management. This includes the collection of data from the organization, structuring and configuration of the data in the ITSM system to form the internal service catalogue. You will join a team of highly specialized colleagues dedicated to support our IT Service Management tools portfolio.

NNIT’s new ITSM system, based on Cherwell, just went live, and through the whole 2021 all existing customers in our previous ITSM system must be onboarded in Cherwell. It is crucial for the success of the new ITSM system that the data structure in the new tool is efficient and reflecting the needs of the organization to serve our customers efficiently.

The ITSM foundation data is an important part of NNIT’s Master Data and defining the integration and the framework for the maintenance of this data in the Master Data Services Database will be an important part of the job.

Your responsibilities as ITSM System Administrator

You will join a global team of dedicated and passionate IT professionals for whom honesty, value adding and being conscious driven comes as natural as sharing knowledge and supporting each other in the daily tasks.

You will be:

  • Building up the internal NNIT service catalogue in Cherwell;...