Job i Aalborg
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
We are looking for a passionate Technical Support Specialist to provide enterprise level technical support to our customers. You will be providing support via phone, web, email, chat and other channels as required. This position will report directly to the Customer Support Team Lead.
- Take ownership of customer issues and see problems through to full resolution. This includes, but is not limited to:
- Diagnosing, troubleshooting, and identifying solutions to reported problems
- Identifying potential code bugs and escalating to the appropriate product or development teams
- Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stake holders throughout the course of a reported technical issue
- Advocate for both customers and project44
- Take ownership of expanding internal and external knowledge base via tech notes and customer-facing articles
- Work closely with Customer Suc...