Customer Success Manager

Are you our next Customer Success Manager?

Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed!

At Plecto, we are on a mission to create the world’s no 1. Performance platform. We want to grow and become better at what we do, and this is what motivates us every day to build a platform that helps other companies and people do the same.

What you will do

You will become Plecto's face to the outside world and communicate with our customers on a daily basis, as well as become an expert in providing excellent customer service and company development.

You will become an important part of our Customer Service and Success team, which includes skilled Customer Service Representatives and Customer Success Managers located in Denmark and Guatemala. We work closely with our colleagues in Sales, Product, Operations and UX.

As our new Customer Success Manager, you will be a key player in the team by e.g.:

• Onboarding new customers, primary online
• Training new and existing customers in the use of Plecto’s features
• Identifying customer goals and consulting customers to create a winning setup
• Spotting potential customer challenges and creating and implementing plans for resolutions
• Upgrading and expanding existing customers
  
• Ensuring high customer retention & low churn
• Developing your customer portfolio commercially
• Troubleshooting Plecto’s features and related integrations during meetings and other communication platforms
• Coordinating with internal teams to assist in issues resolution and account development
• Updating customer-related information in our CRM system
• Working effectively with team members in multiple time zones (Denmark and Guatemala)

We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can change your career!

Who you are

Besides having a positive attitude and open mind, you have a customer-centric attitude with a strong sense of empathy. You are proactive, take pride in the work you produce, and get motivated by working in an environment where it’s normal to experiment and try out new things.

Also, it would be great if you have experience with some of the following:

• Experience from a similar role in customer service
• Highly experienced in Sales/ Commercial role previously
  
• Flair for IT and drive to learn new systems
• Experience with Excel and different CRM systems
• Highly responsible and structured approach to tasks and customer communication
• Understanding the importance of managing your workday/time, and priorities accordingly
• Excellent communication skills and ability to communicate complex information in a simple and engaging manner

Fluency in English is required. Fluency in Danish or any additional languages is a plus.

What you get

We’re a scale-up but we retain our startup mentality where we share what we know, and learn what we don't. There’s no such thing as a bad idea and we enjoy constantly coming up with ways to challenge and better ourselves. We love to get new colleagues who can inspire us in all of these areas.

At Plecto we understand that we are not the only ones in your life, and that family logistics and work-life balance need to be in order to perform.

We offer you:

• Great flexibility
• Opportunity for career development and progression
• A young and diverse international team of professionals from over 10 different countries
• Plenty of opportunities to socialize with colleagues and enjoy fun activities
• Delicious lunch, free snacks and drinks

So, does this sound like a match? Then we cannot wait to hear from you!

We review applications on an ongoing basis, so please submit your application as soon as possible.

If you have any questions about the role, do not hesitate to reach out to Maria Rumph, Team Lead of Customer Success, at [email protected].