Director, Head of Global Processes

Director, Head of Global Processes in [xxxxx]’s Retail business

Do you want to be part of a global organization leading our work with harmonization and processes?

[xxxxx]’s retail business has experienced a significant growth organically and through acquisitions over the last years. Today we are a leading global hearing aid retailer with activities in 20+ markets with more than 5,000 hearing care experts in over 3,700 clinics worldwide, combining our global reach with a local approach and strong local brands. We are relentless in our pursuit of cross-functional collaboration and business acumen and have a clear vision to “help more people hear better”.

As part of our journey of continuously optimizing and improving our business we need a head of business processes to ensure even better coherence and harmonization between global functions, our IT department and our many markets on our processes and their overlays. You will play a vital role in our commitment to delivering operational excellence and efficiency, and you will have the global responsibility for processes and lead a team consisting of three Commercial and analytics BPOs, and with dotted line to 2 additional functional BPOs.

Key Responsibilities

As head of business processes you will ensure an important link between our business and Global IT and take a large responsibility in our journey on how to utilize systems and capabilities in the most effective and output focused way. Key responsibilities include:

• Lead and mentor a team of business process owners, providing guidance and support ensuring alignment with organizational goals and objectives.
• Ensure recording and maintenance of standardized and harmonized processes and procedures to enhance operational consistency and effectiveness across the organization
• Drive cross-functional collaboration and communication to facilitate the successful implementation of process improvements and initiatives creating seamless end-to-end processes together with key stakeholders

• Collaborate with key stakeholders across various departments and functions on specific project implementations and business development projects while promoting technology enablement and leveraging systems
• Take ownership and be accountable for standardized and harmonized business processes across our business
• Ensure change management efforts addressed when processes are updated
• Monitor key performance indicators (KPIs) and metrics to track progress, identify trends, and drive accountability for results when we change processes #LI-HYBRID #LI-CC1

What Are We Looking For

The ideal candidate will possess strong interpersonal skills for multi-stakeholder collaboration, team leadership, conceptual thinking, and problem-solving. Further, should be a self-driven innovator capable of establishing new ways of working, highly value-oriented with an understanding of global and local implications, and have a strong ambition for scale-up and business improvements. Enthusiasm and a continuous improvement/change attitude are essential.

To succeed in this role, you should have a strong understanding for processes and a strategic and global mindset. You have experience in overseeing company-wide changes and know how to accommodate for process changes on a global scale, while knowing how to navigate and contribute in scale-up strategies involving multiple stakeholders.

We expect you to have relevant masters degree and excellent interpersonal and leadership skills. Preferably a successful track record in deploying and working with standard and/or harmonized processes in large corporation(s). The position involves approximately 20-40 travel days to understand our markets even better.

Welcome onboard!

You get to join a leading company in its field and an organization with international footprint. We provide a supportive and inclusive work environment and the opportunity to make a significant impact on way we operate in [xxxxx] Retail (Hearing Care).

Please send your CV and motivational letter as soon as possible, but no later than 16th June, as we are screening applications on a continuous basis. Please note that we only accept applications through our online recruitment system.

If you have any questions, please reach out to VP Strategy and Commercial Excellence, Sofie Schjølin at sosj@[xxxxx].com.

We are looking forward to hearing from you.

At [xxxxx] we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as [xxxxx] supports United Nations Sustainable Development Goal 5 on gender equality.