IT Supporter

Are you passionate about IT support, and are you energized by providing world-class support to enhance the everyday work life of your colleagues? Do you thrive in a dynamic environment where problem-solving and technical expertise are essential? Are you ready to become a part of an international green-tech company that prioritizes your personal and professional growth?

Become a part of our Global IT department
[xxxxx] is a Danish technology company and a world leading supplier of intelligent metering solutions and services. We have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a talented IT Supporter to join our Onsite Support team.

With a direct reference to our Support and Operations Manager, you will become part of our IT department consisting of 60+ dedicated colleagues. Specifically, you will join a smaller team, working to provide world-class support to all our colleagues. Operating from our walk-in helpdesk based in Denmark, we support and troubleshoot a wide range of different systems and applications in close collaboration with our newly established First Line Support Center in Spain. In our team, you will experience an informal environment where we value professional sparring and technical discussions while sharing a laugh along the way.

A job with focus on IT support and user-driven service
As our new IT Supporter, you will be an important part of ensuring a high level of user-driven service for both our internal colleagues and external partners. This includes solving various incoming technical issues, as well as providing support for operational tasks such as setting up user equipment, computers, and mobile devices.

More specifically, you will be responsible for:

• Handling Active Directory tasks
• Supporting and searching for hardware/software errors
• Setting up and supporting AV equipment in meeting rooms, printing solutions, and video conference equipment
• Responding to outages in our Danish factories

Personality matters
We are looking for a motivated IT Supporter who is ready to take our Onsite Support to the next level. We imagine that you have an educational background in IT, IT Support, Computer Science, or similar along with at least a few years of experience working with IT support. Previous experience working with computer/mobile devices and ITIL-based ticket systems in a manufacturing environment is considered an advantage.

As a person you are curious, service-minded, and have a structured approach to your work. This is why you naturally take initiative and strive to meet deadlines while ensuring high quality in your work. Your excellent communication skills enable you to communicate technical issues and adjust your approach according to the IT user's level of understanding. Lastly, you thrive in teams, where professional sparring and knowledge sharing are a natural part of your workday.

It is a requirement that you are fluent in English, both written and spoken. Danish will be an advantage.

We offer more than just a job
At [xxxxx] you will become a part of an international and innovative organization that strives every day to ensure the momentum and optimization of the world's water and energy resources. In this role, you will become a valued member of our IT department, contributing to our overall aim of being a strong enabler for all [xxxxx] employees. Furthermore, as a part of your introduction, you will collaborate closely with a mentor to ensure your professional growth and well-being.

We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.

Do you want to be a part of [xxxxx]?
Please submit your application by using the link below. Applications are reviewed on a continuous basis.

The job is based at [xxxxx] headquarters in Stilling, Denmark.

If you have any questions about the position, please contact Support & Operations Manager, Brian W. Leth on +[xxxxx].

About [xxxxx]
[xxxxx] develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools, and services to utilities and other users worldwide. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for how we act, and we are committed to reducing waste to secure clean water and energy for a maximum number of people.

[xxxxx] has over 1.700 employees in more than 20 countries with headquarters in Denmark. [xxxxx] has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about [xxxxx] on our website where you can also see our annual report as well as our sustainability report. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.