Customer Care Specialist - Swedish speaking

København N

👋👋 Hello all Swedish speaker 🇸🇪 in Copenhagen (or near by 😏) who looooves who loooves customers, solving issues, communication and is Swedish by heart (maybe in love with Copenhagen - not a requirement though - we know the Little Mermaid 🧜‍♀️ is tiny and everyone gets disappointed).
Do you have the passion to make our Swedish customers feel like they are explorers on a thrilling expedition? If you are Swedish or speak and write Swedish 🇸🇪 at a native level and are geared up for the adventure, this opportunity awaits you.

Welcome to Klar, a realm beyond the conventional e-commerce landscape. We are the guides, leading our customers on the path to the finest doors and windows. Picture a world where shopping for windows and doors online feels like an exhilarating adventure. Our web platform is not just any platform – it’s an expedition waiting to be explored. We have mastered the art of making door and window shopping a thrilling excursion, saving our customers time and leading them through uncharted territories.

Your team is located in Copenhagen, and our Customer Support team is small, but filled with energy, ideas and is ready to welcome you aboard 🥳

As a customer care "guide", your role transcends traditional customer service - you will not just be answering phone calls, emails, and social media messages – you will be the go-to person for our Swedish customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.

Assignments on your to-do lists 💯

Are you ready for a role that is as exciting as a double-glazed window on a cold winter's night? Look no further! As a Customer Care Specialist at Klar, you will be the Chief Negotiator of customer concerns, the magician of inquiries, and the closer of our claims-related questions.

More specifically, your tasks include:

Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard
Address customer inquiries through additional channels, including emails and social media messages
Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively
Receive, review and close customer claims related to Klar orders, including product defects, damages, or installation issues.…. Close the claim asap! No “dragging out the process”. Close it and move on.
Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction
Act as a brand ambassador, representing the company's values and maintaining a positive brand image.

For you to be a success in Klar ⭐️, you need to have the following skills:

It is an ultimate requirement that you speak and write Swedish on a native level 🇸🇪 and English on a high level
No previous experience is required - as long as you are eager to learn we will teach you the rest.
Customer centric in your bones 🦴 🧬
Proactive approach, friendly, helpful and a great teammate
Thrives in the scale-up environment
Work structured and disciplined around your tasks and deadlines
Love to question the status quo and try different solutions, even if you fail at first
On the nice-to-list: if you speak and write a second language in either 🇩🇰, 🇳🇴 or 🇪🇪
You are tech savvy and computers are your trusty sidekicks, and you are proficient in using software
It is a big plus if you have experience from scale-ups or fast-growth companies
Experience from Telco business, a customer contact centre or insurance companies within sales, retention, reclamation or win-back is an advantage
Proactive approach - please wear your CAN-DO cab 🧢
To work onsite at the office- we like being together as a the team physically in the office 👨‍👩‍👧‍👦

We offer:👏🏻

Biannual trips to Estonia. Think smoke sauna, pine forests, cheap craft beer 🍻
5 weeks of vacation 🏝
1 Care Day each quarter - a day JUST for you where you can do whatever you would like to 💙
A one time extra 5 weeks paid sabbatical after 5 years of employment in the Company - meaning 5 weeks ON TOP of your already earned vacation 👏
Pension - partly paid for by Klar 💰
Health Insurance with dental coverage 🦷
Central location in Nørrebro 2 minutes of walk from Skjolds Plads 🚂
Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Tartu or Tallinn ✈️
An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡
Delicious and varied lunch buffet (vegan/non vegan) - partly paid for by Klar 🥙
An informal and positive workspace that likes to joke around 🤪
A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care 🚀
Unforgettable team events and company parties twice a year (all Klar heroes together 🦸🏼🥂🦸‍♂️ )

When are you "Klar"?
1st of June would be nice. But we are also realistic - so we are waiting for the right candidate 🏃‍♀️🏃‍♀️

Ready to sprinkle positivity and make our customers' day, every day? At Klar, we're not just opening doors; we're opening opportunities. Join us today, and let's make windows and doors more exciting than ever before!

Kilde: Jobnet.dk