Customer Success Manager

Are you motivated by delivering excellent service and advice to our customers? Do you have expertise in district heating and/or heating systems? Do you want to become responsible for building and maintaining strong relationships with key customers ensuring high customer satisfaction and retention?

Become part of Customer Service Management
[xxxxx] is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy and we experience significant demand for our products, solutions, and services. A crucial part of achieving our goals is a continued focus on how we do business, and therefore we are looking to extend our team.

With a direct reference to our Head of Customer Service Management, you will become a part of a team of 11 motivated colleagues, who work together to ensure high customer satisfaction. Through our strategic initiatives and strong customer-oriented mindset, we contribute to the transition towards being a service-driven business.

A job with focus on customer value realization and aftersales
As our new Customer Success Manager, you will play a key role in ensuring that we deliver high customer value by driving initiatives and refining processes to improve our services. You will be dedicated to our new Return Temperature service solutions, which have tremendous potential. You will act as the primary point of contact for your customers, managing the relationship, and ensuring that the customer achieves the desired outcomes from our services. You will achieve customer success and profitability by regularly reviewing customer value and customer portfolios to optimize benefits, identify gaps, and initiate new sales opportunities. Your main KPI will be based on customer satisfaction and retention, reflecting your commitment to delivering a seamless customer experience.

Your primary responsibilities will include:

• Managing both onboarding and operational responsibilities to ensure a seamless customer adaptation to our solutions
• Exploring gaps and potential for extended sales
• Managing your own customer portfolio and ensuring customer success, satisfaction, and retention
• Monitoring customer feedback and survey response and initiating dialogues
• Identifying optimization areas and contributing to the further development of our services and products

Personality matters
We are looking for a Customer Success Manager with a technical interest and passion for being the crucial link to the customer. We imagine that you have a minimum of a bachelor’s degree in Engineering, IT, Business Administration, or similar, combined with at least 3 years of experience in a similar role – ideally within district heating, heating systems, or the energy sector. Experience in project management and/or delivering improvement projects is considered an advantage.

As a person, you enjoy being responsible for your own customers and are motivated to initiate extended sales. Being in an environment with many concurrent tasks is energizing for you and your natural structure enables you to deliver even when priorities change. You are always seeking input and have an idea for improving ways of working or for product development. Furthermore, you hold great communicative skills which gives you the ability to create real value for our customers by gaining a deep understanding of their needs and providing insightful solutions.

It is a requirement that you speak and write Danish and English fluently.

We offer more than just a job
We offer you a unique opportunity to be involved in our journey towards becoming a value-adding service provider in our industry. You will become part of a strong team and company, that wants to make a difference for our customers. You will have good opportunities to influence the future direction of the service area in close collaboration with competent and committed colleagues.

We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.

Do you want to be a part of [xxxxx]?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at [xxxxx]'s headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Head of Customer Service Management, Lissen Sahl Møller on tel. +[xxxxx].

About [xxxxx]
[xxxxx] develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act, and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.

[xxxxx] has over 1.700 employees in more than 20 countries with headquarters in Denmark. [xxxxx] has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about [xxxxx] on our website where you can also see our annual report as well as our sustainability report. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.