Digital Health & Customer Service QA Professional

Are you passionate about quality, business understanding and communication with many stakeholders across the company? Do you want to shape the future of your area? If so, this is a unique opportunity, where you will be responsible for a broad area with many diverse stakeholders - apply now!
The position
You will work on two main processes in our department, Digital Health Partnerships and Customer Service Experience, which are closely related. You will help create and keep a quality-focused and compliant Customer Service framework that can support [xxxxx]'s growth as a Customer Service QA. You will also work with the Commercial areas in [xxxxx] on the partnerships that provide digital tools to help patients with their condition when doing tasks for Digital Health Partnerships.
You will be based in mainly Søborg but can also have meetings in Bagsværd, near Copenhagen. Some responsibilities include:

Advising the relevant areas within [xxxxx] on Quality Management System requirements and external regulations when engaging with external partners and customers.

Providing input on designing and implementing compliant processes and procedures, to meet future business needs in Digital Health Partnerships and Customer Service Experience, e.g., launch of new product types and business models.

Monitoring compliance signals, the regulatory environment around the processes and interlinks with others, to identify and document any impact on the processes.

Reviewing and approving corporate SOPs, ensuring implementation of applicable requirements and compliance signals, for both the Digital Health Partnerships and Customer Service Experience processes.

Participating in the Process Reviews and identifing process improvements.

Participating and contributing to audits and inspections and further work on findings.

Engaging with external partners and internal functions on a global level, such as [xxxxx] affiliate companies around the world.

Providing directions to process managers and stakeholders for ensuring compliance with applicable regulatory and internal requirements.

Qualifications
The position requires efficient collaboration and communication with stakeholders from across [xxxxx]. To succeed in this role, you need:

A Master’s degree within Pharmacy, Engineering, Management or similar.

Quality Assurance knowledge and experience from the pharmaceutical industry or other regulated areas.

Knowledge of GxP requirements and/or ISO9000 and ISO13485 (is an advantage).

Great communication and stakeholder management skills.

Excellent command of English.

On a personal level, you have the ability and experience to influence and set direction. You have a quality mindset and eye for detail. Flexibility is key to re-prioritize and adapt to change. You are passionate about process improvements and finding solutions to complex challenges.
About the Department
Digital Health & Staffs Quality consists of a group of engaged and motived QA Specialists and Project Managers. We are QA-responsible for global Digital Health projects and solutions and act as a Digital Health Quality Competency Center for Novo Nordisk world-wide. Additionally, we are QA-responsible for Novo Nordisk processes within Customer Complaints, Customer Service, and other Staffs areas. We have the QA oversight for these processes and lead various strategic global projects and initiatives within Quality.
Working at [xxxxx]
At [xxxxx], we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
Contact
For any questions, please reach out to the Director of Digital Health & Staffs Quality, Katrine Augustinussen, +[xxxxx].
Deadline
17 June 2024.
Please note that interviews will be conducted on an ongoing basis as relevant applications are received, so we encourage you to apply as soon as possible.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo to your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At [xxxxx] we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.