Clinical Customer Complaint Advisor

Are you motivated by cross-organizational collaboration with tasks of high business impact and often high complexity? Do you see yourself implementing new processes and setting new direction? If so, we are looking for a motivated candidate to handle customer complaints within the clinical field. The position
As a Clinical Complaint Advisor, you will utilize your business understanding and ability to work with global cross-functional tasks while gaining a fundamental understanding of [xxxxx]'s clinical trials. The role includes handling clinical customer complaints, communicating with stakeholders outside of [xxxxx], and coordinating with relevant colleagues across the organization.
Primary responsibilities will include:

Handling escalated and complex customer complaints, especially within the area of clinical customer complaints.

Supporting our colleagues across the organization as well as our external partners.

Developing and implementing procedures and protocols for handling customer complaints, including training for relevant stakeholders.

Optimizing our process for how we work with customer complaints.

Your work will help us ensure high-quality and safe products for [xxxxx]'s patients and you will contribute to setting the direction.

Qualifications
The ideal candidate is a strong communicator who can work systematically with handling and analyzing complex data and continuously improving our approach and principles regarding customer complaints.
To succeed in this role, you should:

Have a degree in natural sciences, engineering or similar.

Be fluent in both written and spoken English and are a strong communicator.

It is an advantage, but not a requirement if you:

Have experience in production and/or quality assurance, in the pharmaceutical or medical device industry.

Have experience in communicating with various stakeholders.

Have experience in handling customer complaints.

About the Department
The Customer Complaint Support department is responsible for investigating customer complaints from both marketed products and products used for clinical trials.
The department is located in Bagsværd and is part of [xxxxx] Quality. You will be part of a team with currently 14 dedicated colleagues and will report to the senior manager in the Complaint Support Team. Working at [xxxxx]
At [xxxxx], we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact
If you have any questions about the position, you are welcome to contact Senior Manager, Tejs Skarregaard at +[xxxxx].
Deadline
26 June 2024.
Please note that interviews will be conducted on an ongoing basis as relevant applications are received, so we encourage you to apply soon.
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo to your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At [xxxxx] we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.