Complaint Sample Coordinator

Do you enjoy administrative tasks and do you like everything is in order? Are you eager to contribute with your organizing skills and structured working style in a meaningful position, making a difference for patients all over the world? And do you like to work independently with the tasks in your area of responsibility? If so, you may be our new Complaint Sample Coordinator located in Bagsværd.Apply today and join us for a life-changing career ! The position Your job will be to make sure that all our received customer complaint samples are registered and organized ready to be investigated. You will be responsible for the activities and processes in the Storage & Shipping room and that all processes related to customer complaint samples are running smooth and lean so they live up to Novo Nordisk’s high-quality standards. More specifically Your responsibilities will include among others:

Register received customer complaint samples in complaint system

Sort and prepare customer complaint samples so they are ready for investigation by our Complaint Associates

Contact to affiliates in case of error in or wrong shipments

Send customer complaint samples to investigators / production sites globally

Make sure that our archiving and destruction process is followed

You will also actively participate in ongoing improvement and optimization our processes related to customer complaint samples, ensuring the area always functions at a high level. Furthermore, you will assist the teams with various administrative activities such as ordering supplies and materials used when investigating complaint samples. Qualifications To succeed in this role, you must have the following qualifications:

Experience from a similar role, where handling of samples or material through a system and related administrative tasks are key components

Have flair for IT, since many tasks must be done in our systems

Be able to communicate in English at a professional level (written and verbal) since all the written correspondence in the process will be in English

Familiarity with Novo Nordisk Products, the medical field, Good Manufacturing Practice (GMP) or project management can be an advantage.

We imagine that you thrive in a work environment where You work focused with case management and that You are used to handle complaints in systems with changing priorities and short deadlines. As a person you are known for your drive, positive mindset, flexibility, and persistence. You are structured, organized, and have a social- and service mindset. About the department Customer Complaint Centre is part of the Novo Nordisk Quality organization. We are more than 80 colleagues organized into 8 different departments, both in DK, India and US. You will be part of a team consisting of 10-15 dedicated administrative employees. Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing. Contact If you have any questions about the job, please do not hesitate to contact Per Bernack, Senior Manager, on [email protected]. Deadline 26th of May 2024 You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.